Tuesday, 16 February 2016

Book Review: I Know How She Does It by Laura Vanderkam

I've recently read a fantastic book that I thought I would share with you: Laura Vanderkam's I Know How She Does It. Ostensibly it's a book about time management for mothers working in senior roles, but it is also a manifesto about making choices to live a rich and full life.

Vanderkam references and sets out to challenge the popular narrative that it is not possible to 'have it all' - that women can't have fulfilling and exhilarating careers while raising a family (frustratingly a narrative that is rarely applied to men who equally struggle with this challenge). With painstaking detail, she sets out the data - in the form of time logs - that disproves that narrative and confirms that not only possible to have it all, but that plenty of women already are.

This subject particularly resonates with me as I'm just about to return to work after maternity leave. My job and career mean a huge amount to me. I love the mental challenge that comes with working at a senior level; strategising, problem solving and making a positive difference to my colleagues and organisation. I take pride in doing a good job and it's crossed my mind more than once to wonder how I will balance this with being a mum. I've yearned for examples of women who combine motherhood with full-time, demanding roles, and here, in this book, they are.

Vanderkam unpicks the secret: she feels it's in looking at your time as a whole and consciously choosing how you spend it. She says there are 168 hours in a week after all, and there will be hard days when everything seems to go wrong, but over the course of a week or month, they can be balanced with moments of fun and pleasure if you make choices that work for you. Doing as little housework as possible (I'm all in favour of that) is one way to win back time, as well as having an equal partnership in the home, developing a great support network and out-sourcing tasks.

If Sheryl Sandberg's Lean In provides women with the 'why?' they should energetically pursue their careers, Vanderkam answers the 'how?'. It's refreshing to see the oft-played negative image of the harried executive missing nativity plays turned on its head with data and evidence. I'd recommend this book to anyone who is thinking about how they can create a more fulfilling and balanced life.

Vanderkam also blogs at: http://lauravanderkam.com/ and you can follow her on Twitter at: https://twitter.com/lvanderkam

Tuesday, 11 March 2014

Inspiring a generation: what can housing communicators learn from London 2012?

I attended the NHF Communications and Marketing conference today. The highlight was a session by Greg Nugent, who was Director of Brand, Marketing and Culture for the London Olympics and Paralympics.
I still get a bit giddy when I think about London 2012 and how amazing it was; after the opening ceremony I wrote this.
One of my favourite memories of the Games was being on a train coming back from Manchester and the ticket collector telling all the travellers about the medals Team GB had won that day, complete with impressions of dancing horses. When he finished the carriage broke out in applause.
To have created a brand that was so loved that people randomly applauded it (and it was the brand, as well as the amazing athletes, that people loved) is nothing short of genius, especially given the shaky-ish reputation the London Games had in earlier years.
Greg told the story brilliantly but what stood out was the relentless focus on what customers wanted. At the end of every day, the team asked visitors how their experience had been and pushed them to give even the smallest criticism. The team then had between 11pm and 6am the next morning (when the park opened) to put it right for them. Spectator experience was just one element of the brand but it was probably the most important one. Greg made the point that inconsistency in the brand experience drives customers crazy.
A direct connection with spectators was also key to the brand's success. With a powerful customer database, they were able to release information direct to the public at the same time as the media, which built trust in the brand.
By the end of the Games, they had only had 13 serious complaints (so few that Seb Coe could personally call them back) and 89% of the country thought it was the greatest thing that had ever happened. Ever. Which is pretty cool.

So what can housing communicators learn from this? Well London 2012 came and went. We're lucky because our brands are in people's lives for a long time giving us even more of an opportunity to wow them. The challenge is to make that direct connection and relentlessly focus on what our customers want.

Monday, 3 March 2014

Blessed are the tweeters


Today the Church of England announced plans to tweet the activity of churches up and down the country. According to the C of E's press release, 'bishops, clergy, chaplains, youth workers and churchgoers from around the country will be given a week each to tweet about their life inside the Church of England' from the account @OurCofE.
The idea to share the honours over the year means that there'll hopefully be a diverse mix of activity in the tweets and followers will get a real insight into what goes on. I've blogged before about 24-hour tweetathons being a bit gimmicky and more style than substance but with a year-long project, the Church can make a real difference to how its seen. Rev Kate Bottley, who is a seasoned tweeter, is the first to take the reins and judging by her first day's posts, featuring selfies, pastoral visits and value crisps, followers are in for a treat.
What Twitter is brilliant for is sharing the tiny moments of human life that make up a picture of what an organisation is like. This account, as well as the many other C of E accounts aggregated in the Twurch of England, are a great way to tell the stories of church life and share the good and varied work that goes on in parishes all over England.
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