Saturday, 14 March 2009

The National Conversation: a whole lot of noise?

Since social housing regulator the Tenant Services Authority (TSA) came into being at the end of 2008, it has had a busy few months launching and leading the National Conversation.

The idea of the National Conversation is that tenants should be able to have their say about the issues that matter to them - and as such, should be able to contribute their thoughts to how social landlords are regulated. While not revolutionary, like all good ideas, it is simple.

In a relatively short period of time the TSA has engaged with thousands of tenants through face to face chats (in a horrendously pink camper van), questionnaires, tenant-organised events and videos on the TSA's YouTube channel. It aims to find out what standards tenants expect from their social landlords, relating to every aspect of their service from repairs to how easy (or not) it is to move home.

The conversation period draws to a close next week and in the coming months, it will be interesting to see:
  • how the raft of tenant opinions are analysed
  • the standards that result from the conversation
  • whether and how the TSA continues to converse with tenants
  • how this ultimately improves the services tenants receive
With genuine and measurable improvements to services, the National Conversation will have achieved more than a whole lot of noise.

No comments:

Post a Comment

Related Posts Plugin for WordPress, Blogger...