Sunday, 16 January 2011

The results are in...

You may have noticed I haven't blogged in a loooong time. Since starting at Wolverhampton Homes almost a year a go, I have been incredibly busy and, quite frankly, too knackered to blog. However, one of the reasons I've been so busy could finally be announced this week.
In our recent Audit Commission inspection, we were found to deliver an excellent (three star) service and have excellent prospects for improvement. Yay! Needless to say, we were all delighted.
To our customers and the outside world, it doesn't mean as much as when we achieved two stars in 2007, which was the trigger for drawing down funding for the Decent Homes programme, but for colleagues and board members it is external recognition of how far we've come on our journey. For what its worth, I think the funding linked inspection regime was the catalyst for the improvement and that is why it's a real shame that the Audit Commission is being disbanded. 
Inspectors commented on the transformation from a service that was sub-standard to one where customers can have confidence that things will get done and that they can get involved in how that service is delivered.
We're not perfect (and goodness knows when we make mistakes, we get even more frustrated than our customers) but we're committed to continuing to improve and its renewed my excitement to work for an organisation that has the energy, drive and determination to make a real difference.

Photo by Katie Harbath kindly reproduced under the Creative Commons Licence.

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